News

COVID-19 UPDATE - Curbside Service and Low Contact Appointments

March 24, 2020

As we continue to shift and work on delivering veterinary care to our amazing patients while keeping our staff and our clients safe during this time, we have further adjusted our protocol for how we will be conducting exams.

As before, we are still seeing patients with time sensitive issues or animals who are currently ill. We have implemented a low contact protocol for our appointments where we ask that when you bring your pet to the clinic, you remain in your car in our parking lot. Please call us from your car to alert us you are here, and a doctor will speak with you on the phone to obtain a medical history. If you do not have a cell phone please come to the door and wave to alert reception you are here, and a staff member will come out to your car and speak with you there at a safe distance. We will then bring your pet into the clinic, and perform our exam then call you again to go over findings and next steps. Estimates will be given over the phone and consent will be obtained from you before we proceed with any work up on your animal. Your pet will be brought back out to you in your car along with any other medication, food or supplements that are needed. We will continue to take credit card payments over the phone.

With this new protocol we please ask that your animal is either on a leash so he/she can be walked into the clinic or that they are in a carrier. If you do not have a carrier let us know, we do have a small number of carriers that can be lent out.

If you are showing symptoms of COVID-19, or are currently in a 14 day quarantine please have another family member who has not had contact with you bring in your animal. If this is not possible please inform staff members of the above when making your appointment so that additional steps can be taken to ensure everyone remains safe.

For the time being our front door has been locked for the protection of our staff. Please call us if you have arrived for your appointment, are in need of food or medication and we will bring whatever is needed out to your car.

We will continue to prescribe tick/flea/heartworm medication as tick season is upon us, or other chronic prescriptions that are needed. We are still deferring animal exams and vaccines until after April 5th, and if this changes we will keep you informed. For time sensitive vaccinations such as puppies and kittens, we will continue to see these appointments.

Thank you so much for working with us as we continue to make changes during this time.

TEMPORARY CHANGES IN HOURS OF OPERATION

March 19, 2020

Please note that we have temporarily made adjustments to our hours of operation in light of the COVID-19 pandemic.

***EFFECTIVE IMMEDIATELY*** COVID-19 changes

March 17, 2020

We would like to notify you of some changes that we have implemented in light of the Novel Coronavirus (COVID-19).

The Greenbank Animal Hospital is closely following the guidelines being set by Ottawa Public Health regarding COVID-19, and we are committed to protecting the health of both our staff and our clients. While our clinic routinely follows rigorous hospital cleaning and disinfection procedures, we have increased both the frequency and scope of our efforts in order to protect the health of our staff and clients.

We ask that any non-urgent appointments for your pets be re-scheduled to after April 5th. If you have traveled out side of the country within the past 14 days or if you are currently showing any symptoms of illness we also ask that you re-schedule your animal's non-urgent appointment until your two week self quarantine period is complete or until you have been feeling well for at least 48 hours.

For those who have animals who need medical attention and have an appointment at the clinic, or to those who are coming in to pick up medication or food please note the following so we can reduce the number of people in our waiting area:

*call us from your car to alert us of your arrival, if possible wait in your car with your pet until an exam room is free for us to place you in

*we ask that only one individual comes in with the animal

*if coming in to pick up medication or food we encourage calling ahead to pay with a credit card over the phone, our staff can prepare the medication or food and bring it out to you in your car when you arrive at the clinic

*given supplier delivery constraints from increased food demand and their efforts to keep their own staff safe we are limiting in clinic food purchases to two bags for each kind of food. You may purchase larger amounts online on our web store if you wish.

*our online web store offers home delivery for a fee, you may order food on line and have it brought directly to your home. Delivery is currently delayed and may take up to 5 days to be delivered to your house

*If your pet requires emergency or immediate care and you are ill, in self-isolation, or quarantine, please have a family member or a friend who has not had contact with you bring in the animal. If this is not possible and you are bringing in the animal please call us from your car upon your arrival so we can take steps to limit exposure of our staff and other clients.

Please contact us if you have any concerns or require special accommodations.

As the situation develops we will be monitoring government recommendations and adjust our protocols as necessary. Thank you for your understanding and cooperation during this time.

Novel Coronavirus (COVID-19)

March 16, 2020

We are closely following the guidelines being set by Ottawa Public Health regarding the Novel Coronavirus (COVID-19). We are committed to protecting the health of both our staff and our clients. While Greenbank and Village of Manotick Animal Hospitals routinely follow rigorous hospital cleaning and disinfection procedures, we have increased both the frequency and scope of our efforts in order to protect the health of our staff and clients.

We ask that you consider rescheduling any non-urgent appointments for your pets if you are showing any symptoms of illness or have travelled out of country within the last 14 days. If your pet requires emergency or immediate care and you are ill, please call us before arrival so that we can prepare and take steps to limit exposure of our staff and other clients.

Please contact us if you have any concerns or require special accommodations.

As the situation develops we will be monitoring government recommendations and adjust our protocols as necessary. Thank you for your understanding and cooperation during this time.

Soft Coated Wheaten Clinic Thursday March 19 ***CANCELLED***

March 16, 2020

IMPORTANT UPDATE - As you are aware our annual Wheaten Terrier clinic was set to take place this Thursday March 19th, 2020. In light of the recent developments and amid the concerns of the spread of the Covid-19 virus, WE ARE CANCELLING THE CLINIC. Secondly, we would like to extend the pricing of the Wheaten clinic testing through to the end of May 2020. Please call the clinic at 613-825-2902 to make alternate arrangements at your convenience.

Owners of Soft Coated Wheaten Terriers should be aware of this breed's risk for certain diseases. These include kidney and intestinal diseases which can result in protein loss as well as Addison's disease which causes electrolyte abnormalities. Early detection of these conditions is important since all are life threatening when not controlled. There is now a test for genetic markers. Early detection of these conditions is important since all are life threatening when not controlled. Annual screening allowing for early detection is highly recommended since early intervention is critical to changing the course of these diseases. We can improve both life span and quality of life associated with PLE and PLN if caught early enough. Early intervention is critical to changing the course of these diseases.

For our clients who have pets who are up to date in their vaccines we are offering discounted annual screening and monitoring of these conditions at our Wheaten Testing Clinic. A heartworm/tick borne disease test can also be added at a special discounted price. This year Dr. WIllis will be running the clinic on Thursday March 19th, 2019 from 4-8pm at Greenbank Animal Hospital.

PLEASE NOTE THAT THE URINE TEST IS NON-REFUNDABLE AND THE SAMPLE MUST BE SUBMITTED WITHIN 1 MONTH OF THE BLOOD SAMPLE

Goodby and Good Luck to Dr. Isnor

February 13, 2020

At the end of February 2020, we are bidding farewell to Dr. Kristin Isnor, who is moving from clinical practice to government work in order to spend more time with her family. Dr. Isnor will miss surgery, puppy snuggles, and and collaborating with owners to give their pets the best and healthiest lives possible. She'll also miss working with her Greenbank and Village of Manotick coworkers!

FEBRUARY IS DENTAL MONTH

December 09, 2019

Does my pet need routine dental care?

February is dental awareness month. According to the American Veterinary Dental Society more than 80% of dogs and 70% of cats have dental disease by 3 years of age. Good dental hygiene increases your pet's life span and improves his/her quality of life! Plaque and tartar harbour the bacteria that lead to infections not only in the mouth, but also in the heart, kidneys, and liver. Daily brushing of your pet's teeth combined with regular professional cleaning by your veterinarian is your pet's best defence.

Our regular clients that are up to date on their annual examination and vaccines are welcome to book a complimentary dental examination to get an estimate for the cost of a dental procedure. During the month of February we offer a 10% discount to our clients for dental procedures including cleaning and any necessary extractions. Please call now to book you complimentary assessment.

FALL TICK BLOOM

November 14, 2019

Fall is here, which means we heading into another tick bloom!

Ticks are more and more a concern in the Ottawa area. Statistics show that tick numbers are increasing every year. There are several prescription medications available to help defend you pet against these pests. Also, be aware that the tick season in Ottawa is longer than the heartworm season. There is a "bloom" of ticks in April/May and again in October/November. Pets being exposed to ticks should be protected from early April through December. We offer products that repel ticks and kill the ticks directly, aiding in the prevention of the spread of diseases such as Lyme disease.

We all know that ticks can carry diseases such as Lyme disease that is difficult to detect, but can profoundly affect the lives of our pets. Along with increasing tick numbers, as you would expect, we are also seeing a rise in the number of Lyme disease cases. At our clinic we recommend the 4dx test which tests for heartworm disease as well as screens for Lyme and other tick borne diseases. The earlier we diagnose and treat Lyme disease, the better our chances of producing a good outcome for our canine companions.

The FDA releases list of BRANDS OF FOOD that may cause DCM

June 28, 2019

Over the years, "grain free" pet foods have become increasingly popular among pet owners. It has been suspected that SOME foods that are typically marketed as "grain free" may be associated with the development of DILATED CARDIOMYOPATHY (DCM) in dogs, even in dog breeds that are not typically affected by this disease.

DCM is a disease of the heart muscle that eventually leads to heart failure and death. The definitive cause of canine DCM is the subject of debate, although a number of factors including nutritional, infectious, and genetic predisposition have been implicated. Breeds predisposed to DCM include the Doberman Pinscher, the Great Dane, the Boxer, and the Cocker Spaniel. Dietary carnitine deficiency may play a role in some cases of Boxer DCM, and taurine responsive DCM has been identified in Cocker Spaniels.

The FDA is continuing to investigate and recently released a report listing the brands of food that have been implicated. If your pet is showing possible signs of DCM or other heart conditions, including decreased energy, coughing, laboured breathing and episodes of collapse, you should contact your veterinarian as soon as possible. If the symptoms are severe and your veterinarian is not available, you may need to seek emergency veterinary care.

https://www.fda.gov/animal-veterinary/news-events/fda-investigation-potential-link-between-certain-diets-and-canine-dilated-cardiomyopathy

Announcing Dr. Mark Rowett's Retirement 2019

March 15, 2019

Dr. Mark Rowett has officially retired. While we are happy for him to enter this new exciting phase of life, we are all very sad that we won’t be working alongside him anymore. Dr. Rowett is an excellent veterinarian who was always kind, honest, and compassionate with clients and their pets. Please join us in thanking Dr. Rowett for his many years of excellent service and wishing him all the best in the future.