The past 10 months have been full of change, and we are adjusting yet again to the newest protocols that have been set out by the government and our veterinary governing body. We are very pleased that we have not been restricted in being able to perform routine procedures like we had been in March, but we will be needing to close the reception area of the clinic again. This will take effect tomorrow, December 23rd.
This means that for all food and medication pick ups, please call the clinic and reception will do credit card payment over the phone and bring your items outside to the front step. To avoid over purchasing of medical diets as we have run into issues with suppliers being able to keep up when this happens, there will be a limit of 2 bags of food for each kind of food bought.
Our appointments with your furry friends will run as per usual on a low contact basis. Please show up in the clinic parking lot at your scheduled appointment time. If the doctor is not able to speak with you right away, please bare with us! We are likely running a little behind with our previous patient. Payments for appointments will also be done over the phone via credit card ideally. If you do not have a credit card please alert our staff members and we will make alternate arrangements.
We are so happy that we get to continue to take care of our patients during the lock down! If you have any questions please feel free to contact the clinic, although phone traffic is likely going to be high again. For non-urgent issues email will be the preferred method of contact again:
Greenbank Animal Hospital - email@example.com
Village of Manotick Animal Hospital - firstname.lastname@example.org
If your pet needs attention outside these hours, please reach out to a 24 hour emergency facility, such as the Ottawa Animal Emergency and Specialty Center (http://animalemergencyspecialty.ca/)
NEW FOR OUR GREENBANK LOCATION: Please watch the RED and GREEN light to the left of the door. This is to limit the number of people that are present in reception area for everyone's safety. You may enter the clinic when this light is turned to GREEN. FOR BOTH OUR GREENBANK AND MANOTICK LOCATIONS: Please take note of the weather and dress accordingly in case there is a wait.
We continue to shift and work on delivering veterinary care to our amazing patients while keeping our staff and our clients safe during this time. Our front door is now unlocked for those that wish to come into the reception area of the clinic to pick up medication and/or food. Please note that a mask covering the nose and mouth should be worn and physical distancing must be adhered to. We will continue to offer curbside service for our clients that wish to pay over the phone and have their items brought outside of the front door for pickup rather than come into the clinic.
We are continuing with a low contact protocol for our appointments where we ask that when you bring your pet to the clinic, you remain in your car in our parking lot. Please call us from your car to alert us you are here, and a doctor will speak with you on the phone to obtain a medical history. If you do not have a cell phone please come to the door and wave to alert reception you are here, and a staff member will come out to your car and speak with you there at a safe distance.
We will then bring your pet into the clinic, and perform our exam then call you again to go over findings and next steps. Estimates will be given over the phone and consent will be obtained from you before we proceed with any work up on your animal. Your pet will be brought back out to you in your car along with any other medication, food or supplements that are needed. We will continue to take credit card payments over the phone or you may come into the reception area to pay in person as long as you are wearing a mask covering your nose and mouth.
If you are showing symptoms of COVID-19, or are currently in a 14 day quarantine please have another family member or friend who has not had contact with you bring in your animal. If this is not possible please inform staff members of the above when making your appointment so that additional steps can be taken to ensure everyone remains safe.
Novel Coronavirus (COVID-19)
We are closely following the guidelines being set by Ottawa Public Health regarding the Novel Coronavirus (COVID-19). We are committed to protecting the health of both our staff and our clients. While Greenbank and Village of Manotick Animal Hospitals routinely follow rigorous hospital cleaning and disinfection procedures, we have increased both the frequency and scope of our efforts in order to protect the health of our staff and clients.
We ask that you consider rescheduling any non-urgent appointments for your pets if you are showing any symptoms of illness or have travelled out of country within the last 14 days. If your pet requires emergency or immediate care and you are ill, please call us before arrival so that we can prepare and take steps to limit exposure of our staff and other clients.
Please contact us if you have any concerns or require special accommodations.
As the situation develops we will be monitoring government recommendations and adjust our protocols as necessary. Thank you for your understanding and cooperation during this time.
The FDA releases list of BRANDS OF FOOD that may cause DCM
Over the years, "grain free" pet foods have become increasingly popular among pet owners. It has been suspected that SOME foods that are typically marketed as "grain free" may be associated with the development of DILATED CARDIOMYOPATHY (DCM) in dogs, even in dog breeds that are not typically affected by this disease.
DCM is a disease of the heart muscle that eventually leads to heart failure and death. The definitive cause of canine DCM is the subject of debate, although a number of factors including nutritional, infectious, and genetic predisposition have been implicated. Breeds predisposed to DCM include the Doberman Pinscher, the Great Dane, the Boxer, and the Cocker Spaniel. Dietary carnitine deficiency may play a role in some cases of Boxer DCM, and taurine responsive DCM has been identified in Cocker Spaniels.
The FDA is continuing to investigate and recently released a report listing the brands of food that have been implicated. If your pet is showing possible signs of DCM or other heart conditions, including decreased energy, coughing, laboured breathing and episodes of collapse, you should contact your veterinarian as soon as possible. If the symptoms are severe and your veterinarian is not available, you may need to seek emergency veterinary care.
Announcing Dr. Mark Rowett's Retirement 2019
Dr. Mark Rowett has officially retired. While we are happy for him to enter this new exciting phase of life, we are all very sad that we won’t be working alongside him anymore. Dr. Rowett is an excellent veterinarian who was always kind, honest, and compassionate with clients and their pets. Please join us in thanking Dr. Rowett for his many years of excellent service and wishing him all the best in the future.
The "flu shot" for dogs???
The canine influenza virus is a type of influenza that is adapted to dogs. The H3N2 influenza virus is believed to have originated in Asia and suspected to have been introduced to the US in 2015 through importation of dogs from South Korea. This virus has spread throughout the US and has caused regional outbreaks.
H3N2 was first identified in Canada is southwestern Ontario in late December 2017. It causes upper respiratory disease that is indistinguishable from other causes of infectious respiratory disease (kennel cough). While dogs of any age and breed can be affected, this disease is more likely to be severe in very young and old dogs as well as brachycephalic breeds (ie: pugs, bulldogs, boston terriers).
The main symptoms include coughing, sneezing, discharge from the eyes and nose, decreased appetite, and fever. Most dogs fully recover within 2 to 3 weeks however some dogs may get secondary bacterial bronchitis or pneumonia. Fatal infections are rare but can occur.
Treatment is supportive. Antibiotics are not used unless a secondary bacterial component develops.
Commercial vaccines are available for both H3N8 and H3N2 flu viruses. The vaccine is not 100% effective but can reduce the risk and severity of disease. The vaccine is administered in 2 doses, 2 to 4 weeks apart.
WHICH DOGS NEED THE FLU VACCINE?
The flu vaccine is recommended for dogs that are travelling in the USA or Asia or dogs that may be exposed to other dogs imported from the USA or Asia.
Otherwise, vaccination may be useful for dogs likely to have increased exposure to other dogs from a wide geographical range, such as those dogs that participate in dogs shows or other competitions. It may also be considered in dogs that are predisposed to complications from the flu, including elderly dogs, those with heart or lung problems already, or brachycephalic breeds.
We are currently carrying the "flu vaccine" for dogs that are at risk. Give us a call if you think your dog might be at risk.
JOIN OUR WEIGHT LOSS CLUB FOR DOGS AND CATS
Greenbank Animal Hospital created the Weight Loss Club, a new weight loss program designed especially for your pet. As a member of this club you and your pet will be working closely with our professional team to ensure a successful and healthy journey to weight reduction.
It's Hard to ignore that unfortunately, our pets are becoming more "big boned" or "a little chunky". This extra weight on your pet's smaller frame is a direct cause of low grade chronic inflammation in the body. In other words, your pet's joints are becoming more arthritic. In addition, there are many other diseases and issues associated with overweight/obese pets such as: heart disease, diabetes, depression, high blood pressure, and skin infections. As little as 10% weight gain can result in reduced health and shorter lifespan.
With the Weight Loss Club we can help your pet live a healthier, happier, and longer life. Diets have been designed to suit your pet's nutritional needs as well as helping them feel fuller longer. The club gives you one on one access to our professional and knowledgeable team with FREE sign up, incentives such as FREE food and helpful tips for success. Please join us and make an important difference in the life of your companion!
Happy Retirement & Best Wishes Dr. James
Dr. Lee James has officially retired as of January 2013.
Dr. James opened the Greenbank Animal Hospital back in 1977. He started his career doing large animal and small animal medicine and surgery, then switched to small animals exclusively. Throughout his career, Dr. James developed excellent surgical skills and performed many specialized surgeries, saving the lives of countless beloved pets. He has also been a great mentor to many new graduate veterinarians.
Dr. James will be sorely missed by all of our staff and clients. We hope that he enjoys his retirement - spending time at the cottage, traveling, and spoiling all his little granddaughters.